IncaMail Availability | Reliable Email Encryption Services

Notice of Service Interruption for SwissSign
From April 25, 10:00 PM to April 28, 6:00 AM, 2025 scheduled maintenance work will happen that will affect the SwissSign and therefore IncaMail services during the following period. During this time, the following IncaMail services could be intermittently unavailable:
- SwissID Login to IncaMail (IncaMail)
- Registered IncaMail receipts
Thank you for your understanding and patience.

07.12.2024

Approx. 09:00 – 00:00: IncaMail services are temporarily unavailable due to maintenance work.
19.08.2024

Approx. 12:20 – 12:35: eGov participant directory of the Federal Chancellery not available.
19.06.2024

Approx. 14:00 – 15:00: eGov participant directory of the Federal Chancellery sporadically not available.
11.06.2024

21:55 – 22:25: IncaMail services temporarily unavailable due to unscheduled maintenance work.
28.04.2024

10:30 – 16:30: IncaMail services temporarily unavailable due to maintenance work.
09.03.2024 - 10.03.2024

22:00 - 01:30: IncaMail services temporarily unavailable due to maintenance work.
26.02.2024 - 27.02.2024

In connection with Microsoft updates, presumably an update of Edge from 26.02.2024 (122.0.2365.52), the IncaMail HTML add-in was partially temporarily blocked on older Outlook versions (2016 and 2019) on 27.02.2024.
16.12.2023

09:00 – 12:00: IncaMail services temporarily unavailable due to maintenance work.
11.11.2023

09:00 – 12:00: IncaMail services temporarily unavailable due to maintenance work.
28.10.2023 – 29.10.2023

22:00 – 04:30: IncaMail services temporarily unavailable due to maintenance work.
18.10.2023 – 19.10.2023

23:40 – 05.00: Due to maintenance work on the Confederation’s subscriber directory, no eGov registered letters can be sent during this time window.
16.09.2023

03:00 – 12.00: IncaMail services temporarily unavailable due to maintenance work.
11.06.2023
08:50–13:00: Due to a failure of the Confederation's subscriber directory, no eGov registered messages could be sent. Non-eGov registered messages and all other delivery types were not affected.
30.04.2023

11:00-15:00: IncaMail services temporarily unavailable due to maintenance work.
17.04. – 18.04.2023

17.04.2023 19:00 – 18.04.2023 10:00: Interoperable eGov registered letters cannot be exchanged between IncaMail and PrivaSphere due to a technical malfunction.
17.04.2023

19:00–21:30: IncaMail services temporarily unavailable due to maintenance work.
08.03.-28.03.2023

In individual cases, the signature was not applied to PDF receipts. However, the entire email message containing the PDF receipt is correctly digitally signed.
08.03.2023

20:00-21:00: IncaMail services temporarily unavailable due to maintenance.
08.03.2023

09:30-10:00: IncaMail services temporarily unavailable due to a technical fault.
27.02.2023 - 28.02.2023

22.30-00.30: Swiss Post Customer Login temporarily unavailable at IncaMail due to maintenance.
13.02.2023

15:28 - 16:54: SwissID Login at IncaMail temporarily unavailable due to a technical malfunction at SwissID.
11.02.2023 - 12.02.2023

22.30-01.00: Swiss Post Customer Login temporarily unavailable at IncaMail due to maintenance.
15.01.2023

00:30-06.30: IncaMail services temporarily unavailable due to maintenance
13.12.2022

20:00-22:00: Disruption to IncaMail services due to security updates
04.08.2022

11:00 – 14:45: Due to a technical disruption on part of the IncaMail server, problems occurred with the following IncaMail services:
- Messages could not be sent. The sender received an error message.
- Registering and activating new accounts did not work. These processes worked again after the disruption.
- Key links for reading messages have not been sent. After clicking the “Read” button in the original message, the links were sent correctly again.
- There were no security issues or data losses.
18.07.2022

20:45 – 23:30: Due to a technical malfunction, no messages could be sent via the IncaMail web interface. Sending from MGI (Outlook) and EAI (third party applications) was not affected.
14.06.2022

15:30-18:45: Due to a technical malfunction on the Confederation’s electronic eGov subscriber directory, no registered mail could be sent. Confidential and personal messages were processed normally.
08.04.2022

18:30 – 20:00: Due to a technical malfunction, no messages could be sent via the IncaMail web interface. Sending from MGI (Outlook) and EAI (third party applications) was not affected.
08.02.2022

15:05 - 16:25: Due to a technical malfunction, the IncaMail services were partially no longer available.
09.12.2021

04:00-07:00: IncaMail unavailable due to maintenance
13.11.2021

Release 5.1, pre-announced maintenance window between 06:00 am – 09:00 am
19./20.10.2021

Technical malfunction of IncaMail
28.08.2021

IncaMail short interruptions between 12.45 p.m. and 15.00 p.m. because of a technical malfunction of postal infrastructure
09.05.2021

12:30 - 14:00: SwissPost-Infrastructure maintenance
28.01.2021

18.00 -21.10: Technical malfunction of IncaMail
22.1.2021 10:20 - 25.1.2021

17:00: Technical malfunction of IncaMail
20.01.2021

12:30 - 15:05: Technical malfunction of IncaMail
17.01.2021

04:45 - 08:00: Technical malfunction of postal infrastructure
25.11.2020

08:00 - 17:00: Access is to the user interface is slow, and login problems may occur.
19.10.2020

IncaMail short interruptions between 2 p.m. and 6 p.m.
12./13.09.2020

SwissPost-Infrastructure maintenance
10.09.2020

5.20 - 10.55: Delivery of interoperable eGov-registered messages temporarily not possible.
02.09.2020

7:13 – 8:27: Technical failure http
31.08./01.09.2020

10:00 - 11:00: Due to the failure of an external service required for signing, no PDF receipts were enclosed in IncaMail registered mail.
04./05.07.2020

SwissPost-Infrastructure maintenance
11.6.2020

18:15-21:45: Partial disruption in Interoperable eGov registered mail from IncaMail
14.05.2020

05.45 – 07.00: No online payments possible on www.incamail.com.
03.04.2020

06:00 am - 11:15 am Subsystem outage: some receipt messages for IncaMail registered mail were sent without a PDF attachment.
19.10.2019

Release 4.8, pre-announced maintenance window between 08:00 am – 10:00 am
05./06.10.2019

SwissPost-Infrastructure maintenance
07./08.09.2019

SwissPost-Infrastructure maintenance
13.08.2019

Interim release 4.7.5, pre-announced maintenance window between 05:00 am – 07:00 am
09.02.2019

19:34 - 20:02: Infrastructure maintenance
22.01.2019

08:10 - 09:15: Technical malfunction of postal infrastructure
08.09.2018

Release 4.6, pre-announced maintenance window between 08:00 am – 6:00 pm
10.03.2018

Release 4.4, pre-announced maintenance window between 06:55 am – 09:10 am
03./05.03.2018

03.03.2018 10:05 pm – 05.03.2018 08:27 am: Irregular problems Web-Login/E-Mail-acceptance (SMTP/SOAP)
10./11.11.2017

Server change IncaMail. Pre-announced maintenance window between 10.11.2017 06:00 pm – 11.11.2017 05:45 pm
04.10.2017

Short interruptions, between 08:13 pm – 08:17 pm and 08:44 pm – 08:57 pm
02.10.2017

Short interruptions, between 08:14 pm – 08:18 pm and 08:55 pm – 09:07 pm
11.07.2017

Short interruptions, between 12:03 pm – 12:07 pm
27.05.2017

Release 4.3, pre-announced maintenance window between 08:05 am – 11:00 am and 3:30 pm – 6:45 pm
23.05.2017

Short interruptions, between 10:50 am – 11:00 am and 11:15 am – 11:20 am
25.03.2017

Maintenance work on infrastructure
09.02.2017

Short interruptions, between 08:00 pm – 09:09 pm
07.02.2017

Short interruptions, between 10:07 pm – 10:12 pm
05.01.2017

Short interruptions eGov/SMTP, between 08:20 pm – 08:25 pm
05.12.2016

Short interruptions Web-Frontend, between 05:02 pm – 05:30 pm
27./28.10.2016

27.10.2016 11:20 pm – 28.10.2016 08:00 am: Delivery of interoperable registered eGov messages from PrivaSphere to IncaMail interrupted
08.10.2016

Release 4.2, pre-announced maintenance window between 08:00 am – 03:45 pm
05.10.2016

Short interruptions, between 10:04 pm – 10:09 pm
05.10.2016

Short interruptions, between 08:31 am – 08:35 am
27.09.2016

Short interruptions, between 08:29 pm – 08:36 pm
16.09.2016

Short interruptions, between 03:52 pm – 04:18 pm
10.09.2016

Update Billing Online, Purchase of IncaMail Premium in the WebGUI not possible between 00:00 to 06:00 am
15.08.2016

Access over SMTP restricted to one of several hosts
09.07.2016

Maintenance work on infrastructure
24.05.2016

Short interruption, between 09:08 pm and 09:18 pm
20.05.2016

Short interruption, between 08:37 pm and 08:44 pm
15.05.2016

Releaseupdate 4.1.1 between 09:00 am – 12:40 pm
14.05.2016

Release 4.1.1, pre-announced maintenance window between 09:15 am – 05:15 pm
13.05.2016

Preparation Releseupdate 4.1.1 between 08:01 – 08:07 pm and 09:30 – 09:50 pm
11.05.2016

Short interruption, between 12:21 pm and 12:29 pm
05.03.2016

Maintenance work on infrastructure
13.02.2016

Release 4.1; pre-announced maintenance window between 08:55 pm and 10:50 pm
16.12.2015

Short interruption, between 10:54 am and 10:59 am
12.12.2015

Release Update 4.0.2; pre-announced maintenance window between 12:10 pm and 12:25 pm
07.11.2015

Release Update 4.0.1
19.10.2015

Problem with egov interoperability
12./13.09.2015

Release 4.0
23.06.2015

Service interruption with eGov directory
09.11.2014

Release 3.3.5
20.10.2014

Short interruption
07.10.2014

Limited access via Swisscom network
16.09.2014

Change of the SSL certificate for the SMTP interface
15.06.2014

Release 3.3.4
19.05.2014

IncaMail was unavailable between 09:00 pm and 09:30 pm
10.04.2014

IncaMail not affected by «Heartbleed» bug
06.04.2014

Maintenance work on infrastructure
03.11.2013

Release 3.3.3
01.05.2013

Release 3.3.2
14.04.2013

Fixed: Under iOS 6.x problems occasionally occur with the IncaMail app
13.12.2012

Release 3.3.1
09.12.2012

Fixed: Under iOS 6.x problems occasionally occur with the IncaMail app
03.07.2012

Maintenance release 3.3
13.05.2011

Maintenance release
14.02.2011

Maintenance release
22.12.2010

Failure of PDF-Generator; fixed
13.12.2010

Release 3.0.1
25.10.2010

Release 3.0

Availability

Planned activities

Planned activities

Notice of Service Interruption for SwissSign

Completed activities

09:00 – 12:00: IncaMail services temporarily unavailable due to maintenance work.

09:00 – 12:00: IncaMail services temporarily unavailable due to maintenance work.

16.09.2023

03:00 – 12.00: IncaMail services temporarily unavailable due to maintenance work.

11.06.2023 08:50–13:00: Due to a failure of the Confederation's subscriber directory, no eGov registered messages could be sent. Non-eGov registered messages and all other delivery types were not affected.

30.04.2023

11:00-15:00: IncaMail services temporarily unavailable due to maintenance work.

17.04. – 18.04.2023

17.04.2023 19:00 – 18.04.2023 10:00: Interoperable eGov registered letters cannot be exchanged between IncaMail and PrivaSphere due to a technical malfunction.

17.04.2023

19:00–21:30: IncaMail services temporarily unavailable due to maintenance work.

08.03.-28.03.2023

In individual cases, the signature was not applied to PDF receipts. However, the entire email message containing the PDF receipt is correctly digitally signed.

08.03.2023

20:00-21:00: IncaMail services temporarily unavailable due to maintenance.

08.03.2023

09:30-10:00: IncaMail services temporarily unavailable due to a technical fault.

27.02.2023 - 28.02.2023

22.30-00.30: Swiss Post Customer Login temporarily unavailable at IncaMail due to maintenance.

13.02.2023

15:28 - 16:54: SwissID Login at IncaMail temporarily unavailable due to a technical malfunction at SwissID.

11.02.2023 - 12.02.2023

22.30-01.00: Swiss Post Customer Login temporarily unavailable at IncaMail due to maintenance.

15.01.2023

00:30-06.30: IncaMail services temporarily unavailable due to maintenance

13.12.2022

20:00-22:00: Disruption to IncaMail services due to security updates

04.08.2022

11:00 – 14:45: Due to a technical disruption on part of the IncaMail server, problems occurred with the following IncaMail services:

18.07.2022

20:45 – 23:30: Due to a technical malfunction, no messages could be sent via the IncaMail web interface. Sending from MGI (Outlook) and EAI (third party applications) was not affected.

14.06.2022

15:30-18:45: Due to a technical malfunction on the Confederation’s electronic eGov subscriber directory, no registered mail could be sent. Confidential and personal messages were processed normally.

08.04.2022

18:30 – 20:00: Due to a technical malfunction, no messages could be sent via the IncaMail web interface. Sending from MGI (Outlook) and EAI (third party applications) was not affected.

08.02.2022

15:05 - 16:25: Due to a technical malfunction, the IncaMail services were partially no longer available.

09.12.2021

04:00-07:00: IncaMail unavailable due to maintenance

13.11.2021

Release 5.1, pre-announced maintenance window between 06:00 am – 09:00 am

19./20.10.2021

Technical malfunction of IncaMail

28.08.2021

IncaMail short interruptions between 12.45 p.m. and 15.00 p.m. because of a technical malfunction of postal infrastructure

09.05.2021

12:30 - 14:00: SwissPost-Infrastructure maintenance

28.01.2021

18.00 -21.10: Technical malfunction of IncaMail

22.1.2021 10:20 - 25.1.2021

17:00: Technical malfunction of IncaMail

20.01.2021

12:30 - 15:05: Technical malfunction of IncaMail

17.01.2021

04:45 - 08:00: Technical malfunction of postal infrastructure

25.11.2020

08:00 - 17:00: Access is to the user interface is slow, and login problems may occur.

19.10.2020

IncaMail short interruptions between 2 p.m. and 6 p.m.

12./13.09.2020

SwissPost-Infrastructure maintenance

10.09.2020

5.20 - 10.55: Delivery of interoperable eGov-registered messages temporarily not possible.

02.09.2020

7:13 – 8:27: Technical failure http

31.08./01.09.2020

10:00 - 11:00: Due to the failure of an external service required for signing, no PDF receipts were enclosed in IncaMail registered mail.

04./05.07.2020

SwissPost-Infrastructure maintenance

11.6.2020

18:15-21:45: Partial disruption in Interoperable eGov registered mail from IncaMail

14.05.2020

05.45 – 07.00: No online payments possible on www.incamail.com.

03.04.2020

06:00 am - 11:15 am Subsystem outage: some receipt messages for IncaMail registered mail were sent without a PDF attachment.

11.06.2023
08:50–13:00: Due to a failure of the Confederation's subscriber directory, no eGov registered messages could be sent. Non-eGov registered messages and all other delivery types were not affected.